Returns & Exchanges
At SpinecureMattress, we want you to experience the perfect night's sleep with our 100-night trial. If you are not completely satisfied with your purchase, we offer a hassle-free return or exchange process within the trial period.
Initiate a Request
Contact our support team via email or our online portal within 100 days of delivery to start your return or exchange process.
Verification & Approval
Our team will review your order details and photos of the mattress to ensure it meets our quality standards for donation or recycling.
Schedule Pickup
Once approved, we will coordinate with a local charity partner or recycling center to pick up the mattress from your home at no cost to you.
Receive Your Refund
After the pickup is confirmed, we will process your full refund back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing